PRIVACY POLICY
Last updated: 27 May 2026
All Fix Plumbing (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you use:
This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process:
- Name
- Email address
- Telephone number
- Address or property details
- Information submitted through contact forms
- Plumbing enquiry details
- Technical data such as:
- IP address
- Browser type
- Device information
- Website usage data
2. How We Collect Information
Information may be collected when you:
- Complete a contact form
- Contact us by phone or email
- Request a quotation
- Use our website
Some information may also be collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide plumbing services
- Arrange quotations or appointments
- Improve our website and services
- Maintain website security
- Prevent spam and abuse
- Comply with legal obligations
4. Lawful Bases for Processing
We process personal data under one or more lawful bases:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligations
5. Google Analytics
We may use Google Analytics to analyse website traffic and usage patterns.
Google Analytics may collect:
- Pages visited
- Session duration
- Device/browser information
- Approximate geographic location
This information helps improve website performance and user experience.
Google Privacy Policy:
https://policies.google.com/privacy
6. Google reCAPTCHA
We use Google reCAPTCHA to help protect forms from spam and malicious activity.
reCAPTCHA may collect:
- IP address
- User interaction behaviour
- Browser and device information
Google Privacy Policy:
https://policies.google.com/privacy
Google Terms:
https://policies.google.com/terms
7. Email Communications
If you contact us through our website or email, we may retain correspondence records for:
- Customer service
- Appointment scheduling
- Business administration
- Legal or security purposes
We use secure email delivery systems, including SMTP services where applicable.
8. Sharing Your Information
We do not sell your personal data.
We may share information with trusted third parties where necessary to:
- Operate our website
- Provide technical services
- Maintain security
- Comply with legal obligations
9. Data Retention
We retain personal information only for as long as necessary to:
- Respond to enquiries
- Deliver services
- Meet legal/accounting obligations
- Resolve disputes
- Maintain security records
10. Data Security
We implement reasonable technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission can be guaranteed completely secure.
11. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact us using the details below.
You may also complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/
12. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect:
- Legal changes
- Website updates
- Changes to services or technologies used
Updates will be posted on this page.
14. Contact Us
All Fix Plumbing
Website: https://all-fixplumbing.com/
Email: contactallfixplumbing@gmail.com
Phone: 07876 822263